Trade In

Still have a kit to send in? Kits postmarked by April 15, 2024 will earn Modern Citizen credit for eligible items that sell within the consignment window. We will NOT be able to process your kit or return your items back to you after this deadline has passed.

Our Clean Out services are currently only available to customers within the 48 contiguous US states. We hope to expand to other states and countries in the future!

Drop your package off at any USPS or FedEx location.

You can send in gently used women’s and kids’ clothing, handbags, shoes, and accessories from any brand.

All items should:
• Be clean.
• Have limited signs of wear, including pilling, fading and shrinkage.
• Have no damage, such as missing parts, rips, stains or odors.
•Have no alterations, including cut off labels or missing size information.

Please note: Only 50% of the items in the average Clean Out Kit meet thredUP’s quality standards.

Together with their partners, thredUP is committed to returning as many items as possible back into the circular economy and keeping them out of landfills. Pieces that are in good shape, but don’t meet thredUP’s quality standards, are evaluated for inclusion in thredUP’s Rescue program. Items that don’t qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUP’s vetted network of textile recycling and reuse partners.

Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. Shopping secondhand conserves resources by avoiding new clothing production, reducing carbon emissions, and energy and water consumption.

Buying (and wearing!) secondhand clothing instead of new reduces carbon emissions by an average of 25% (Green Story Inc.). ThredUP’s Resale-as-a-Service (RaaS) platform is enabling resale at scale for some of the world’s largest retailers and brands.

By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet.

Yes. We will keep you updated every step of the way via email. You will receive notifications when we receive your bag, when your items are processed, and when you receive credit in your Modern Citizen credit.

Once you’ve mailed your kit, it can take up to three weeks to be delivered to thredUP. Once your kit is received, it will take up to four weeks to process your kit.

There's no charge for physical Clean Out Kits or digital labels and both are free to return. If you would like items that don’t get listed returned to you, this can be done for a fee of $10.99 with Return Assurance (automatically deducted from your earnings once your items have been processed). Please note: Return Assurance must be selected when you review your Clean Out Kit settings and before we process your items.

The pricing of your listed items is based on various factors, including brand, style, condition, size, and overall salability. Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below). If you choose Return Assurance, those fees will be automatically deducted from any earnings. With a Modern Citizen Clean Out Kit, you’ll also earn an extra 15% bonus on your payout!

Please contact if you do not receive a gift card notification within 14 days of your completed kit email. 

Each item has a 14-day return window. If your item is returned, it will be relisted and continue its consignment window. You will be paid out after the item sells if it is not returned for the second time.

All Modern Citizen credit is store credit and can be used to purchase any items in store or online at There is no time period in which you have to spend your Modern Citizen credit as it has no expiration date.

If you have any questions, please contact

thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. By making it easy to buy and sell secondhand, thredUP has become one of the world’s largest resale platforms for women’s and kids’ apparel, shoes, and accessories.